Our Return Policy

We want you to love what you ordered. But if something isn’t right, let us know.
In case the product you have received is damaged we will replace it for free, if you would like to cancel your order we will refund you, it’s that simple.

How to cancel an order?

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.
You will need to contact us and provide your order ID. We will refund your money within 10 working days.

Do you need to return an item delivered?

We accept the return of products. Customers have the right to apply for a return within 15 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. Please ensure that the product is in unused and in original condition. The product should include all price tags, labels, original packaging.
To complete your return, we require a receipt or proof of purchase.
Customers will only be charged once at most for shipping costs (this includes returns), No restocking fee to be charged to the consumers for the return of a product.
If the product you receive is wrong, used or damaged, we will initiate a return for you, for free!

When are returns not possible?

There are certain scenarios where it will be difficult for us to support returns:
Return request is made outside the specified time frame;
Product is damaged because of use or product is not in the same condition as you received it;
Product has been tampered with or missing purchase tags;
Items that are returned without original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@cubidupi.com

Where should I raise a dispute?

Write to us at service@cubidupi.com in case you want to raise a dispute. We look at each dispute on a case-by-case basis and try to be fair to both parties.